How Talbots Achieved 99.97% Picking Accuracy with Voice

Posted by Tailar Kennedy on Sep 10, 2018 6:08:59 PM


Talbots, one of the largest specialty retailers of women’s fashion in the United States, was founded by Rudy and Nancy Talbot in Massachusetts in 1947. More than seven decades later, you can find Talbots' 550,000 square foot distribution center (DC) located less than 45 miles from the spot where it all began.


In 2012, Talbots came under new ownership, and the focus changed to direct to consumer (D2C). They now ship roughly 35 million units annually, 10 million of which are D2C, and offer customers as many as 60,000 SKUs. After suffering for years with accuracy, and being asked to support considerable growth in the company, Talbots turned to voice to help them achieve their goals.

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Topics: Case Study, omnichannel, Voice Picking

LifeWay Christian Improves Accuracy by 70%

Posted by Tailar Kennedy on May 2, 2018 7:28:00 AM


LifeWay Christian Resources was founded in 1891 with the purpose of creating and distributing bible study resources to local churches. Now, more than one hundred years later, LifeWay is one of the leading providers of biblical materials in the world, providing bibles, books, CDs and more to over 160 countries.


LifeWay runs their distribution out of a single 350,000 square foot distribution center (DC) in Lebanon, Tennessee, located about 30 miles outside of Nashville. This DC handles nearly 15,000 unique SKU’s, with more than 3,000 orders being fulfilled each day.

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Topics: Case Study, omnichannel, Voice Picking

Harbor Wholesale Increases Productivity by 50% with Voice

Posted by Tailar Kennedy on Apr 19, 2018 7:05:26 PM


Harbor Wholesale is a grocery and convenience store distributor servicing more than 2,900 convenience stores, grocery stores and restaurants across the Pacific Northwest and Alaska. From small, family-owned operations to large chains like Subway, Taco Time, and Skippers, Harbor supplies everything from produce and meat to cigarettes and other tobacco products. Harbor runs its operations out of two distribution centers (DCs) located in Lacey, Washington, and Roseburg, Oregon, which allow the organization to deliver more than 160,000 items picked each day.

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Topics: Case Study, Voice Picking

How Patterson Companies Transformed Their Warehouse by Voice-Enabling SAP

Posted by Tailar Kennedy on Mar 1, 2018 10:27:00 AM


Patterson Companies, Inc. is a distributor of dental and animal health technology products and equipment, as well as a provider of marketing, support and logistics services. Located in St. Paul, Minnesota, it serves both oral health and veterinary professionals located across North America and the United Kingdom.


Patterson fulfills roughly 92% of its orders on a same-day or next day basis to meet the needs of its veterinary and dental clinics. Since its customers don’t have their own warehouses, just-in-time shipping has become the norm to handle rising customer expectations and the demand for quick turnaround on all orders.

Before choosing voice, Patterson had been fulfilling more than 25,000 orders every day with paper documents and manual processes. They were having significant integration issues with customers and vendors, and struggling with batch management and accuracy.

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Topics: SAP, Case Study